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Unified Communication
Unified Communication
Unified Communications
Accelerate productivity with a single, simple interface bringing together telephone, voice mail, email, instant messaging as well as voice, video and web conferencing
Communication defines today's business landscape. Interaction with colleagues, clients, suppliers, business partners and information sources is constant and pervasive. Organizational productivity and effectiveness depends on 24x7 online, real-time access from any location and any device - PC, laptop, PDA, cellphone or TV.
Convergence and IP communications consulting
- Convergence strategy planning
- Requirements definition
- Business case development
- Total cost of ownership modeling and reporting
- Organisational realignment
- Traffic analysis
- Business process improvement
- Device and system components selection
- Design and architecture
IP communications device deployment
- Installation and configuration
- Security hardening
- Operations service and support
- Node and server configuration/installation
Development
- Integration with existing systems
- Custom data gateway development
- IP communications CTi application development(SIP, device APIs)
IP communications service desk
- User help and desk-side support
- Incident and problem management
- Procurement and asset management services
IP communications product training
- Administrator training and operations manuals
- User training (classroom and self-service)
- Computer-based training services
