Convivo Technologies

Vendor Management Services

Convivo manage all third party vendors related to IT for your organization on your behalf to set a smooth service flow. We ensure proper service and support from all the third party vendors with regular follow-up and maintaining contract details.

Convivo shall coordinate and follow up with all relevant vendors of customer for desktops, printers and networking equipment, peripherals, etc. to ensure that the user problems and issues are resolved in accordance with the SLA of the vendor. It shall also ensure that unresolved items are escalated in accordance with the escalation matrix.

• Customizing and deploying vendor management forms, procedures and reports.
• Prepare vendors respective SLA.
• Liaison with vendors, OEMS, service providers for related work, equipments
• services associated with the FM project.
• Deploying and maintaining critical part inventory of vendors.
• Measure severity parameters of SLA and perform complain escalations respectively.
• Maintain database of various vendors with details.
• Logging and escalating complains with vendors and tracking till resolution.
• Analysis, rating performance of vendors’ vis-à-vis their SLA.
• Assurance and achieving committed uptime from vendors.
• Penalty and rewards commercial implications for the vendors.
• Reports; Analytical, Graphical, MIS.