SERVICES Convivo Advisory Training IT Infrastructure Library IT Infrastructure Library Foundation V3
IT Infrastructure Library Foundation V3
Workshop Overview
The purpose of the ITIL ® Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts, and has comprehended the core principles of ITIL practices for Service Management of Version 3.
Who should attend?
Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization and, IT professionals working in an organization that has adapted ITIL and who need to be informed about and thereafter contribute in an ITIL compliant service management function.
Learning Outcome
The aim of this course is for each participant to be able to:
Use the ITIL terminology
Understand the processes in ITILV3
Identify the goals, objectives, metrics & activities for each process
Understand how ITIL processes relate to the roles and responsibilities of an IT department
Understand the issues of implementing ITIL processes into an organization and creating a cycle of continuous improvement.
Course Outline
Day 1
Introduction
Service Management as a Practice and Service Lifecycle
Generic Concepts and Definitions covering Service Strategy, Service Design and Service Transition
Key Principles and Models covering Service Strategy, Service Design and Service Transition
Processes covering Service Strategy, Service Design and Service Transition
Day 2
Generic Concepts and Definitions covering Service Operation and Continual Service Improvement.
Key Principles and Models covering Service Operation and Continual Service Improvement
Processes covering Service Operation and Continual Service Improvement.
Functions
Roles
Technology and Architecture
Revision Mock Examination (60 Minutes)
Type: Multiple choices, 40 questions
Duration: Maximum 60 minutes
Pass Score: 65% (26 out of 40)
Delivery: Paper based
